Shipping & Delivery

Shipping & Delivery Policy

Thank you for shopping with us. We aim to process and deliver your order as efficiently as possible.

Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times may vary depending on your destination, shipping carrier, customs procedures, weather conditions, and other factors outside of our control.

Typical delivery times are approximately:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–12 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 7–20 business days

These timeframes are estimates only and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to update after the carrier receives your shipment.

In some cases, tracking may not show movement immediately even though the package is already in transit.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at:

Email: support@zunaviko.com

We cannot guarantee that an address can be changed once the order has entered processing or has already shipped.

Incorrect or Incomplete Addresses

If a package cannot be delivered because the address provided was incorrect, incomplete, or otherwise undeliverable, the customer may be responsible for additional shipping charges.

If the package is returned to us, we may contact you regarding reshipment or an eligible refund.

Additional shipping or handling fees may apply where permitted.

Delayed Shipments

Delivery delays may occasionally occur due to:

Carrier delays
Weather conditions
Customs processing
Public holidays
High shipping volume
Local delivery disruptions
Incorrect or incomplete shipping information

Once an order has been handed over to the carrier, some delays may be outside of our direct control.

If your order appears significantly delayed, please contact us at support@zunaviko.com and we will assist where possible.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact the shipping carrier first when possible.

You may also contact us at:

support@zunaviko.com

Please include your order number and tracking information so we can review the situation.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please check:

Around your property or delivery location
With household members
With neighbors
With your building reception or management
In any secure or designated delivery areas

You should also contact the shipping carrier for additional delivery details.

If the package still cannot be located, contact us at support@zunaviko.com for further assistance.

Damaged Packages

If your order arrives damaged, leaking, or otherwise affected during shipping, please contact us as soon as possible.

Include your order number and clear photos of:

The shipping package
The damaged product
The shipping label

This information will help us review your claim more efficiently.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are generally responsible for any customs duties, taxes, or import fees required by local authorities.

Customs clearance may also affect delivery times.

Customs & Import Delays

We are not responsible for delays caused by customs authorities or local import procedures.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one package or tracking number.

Receiving one package does not necessarily mean the remaining items are missing.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@zunaviko.com.

We cannot guarantee changes or cancellations after an order has entered processing or has already shipped.

Refused Deliveries

If a shipment is refused by the recipient and returned to us, any eligible refund may be reduced by shipping, return shipping, or handling costs where permitted by applicable law.

Delivery Responsibility

Once a package has been confirmed as delivered by the shipping carrier, responsibility for the package may transfer to the recipient, subject to applicable consumer protection laws.

We recommend providing a secure delivery address whenever possible.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer support team: