Return & Refund Policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review the policy below to understand your return and refund options.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

• In its original condition

• In its original packaging when applicable

• Accompanied by proof of purchase or your order number

For hygiene, safety, and product integrity reasons, opened, used, partially used, or damaged cleaning products may not always be eligible for return unless the item arrived defective, damaged, or incorrect.

How to Request a Return

To request a return, contact us at:

Email: support@zunaviko.com

Please include:

• Your full name

• Order number

• Email address used for the order

• Reason for the return

• Photos of the item and packaging when applicable

Please do not send any item back before receiving return instructions from our customer support team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, leaking, incomplete, or incorrect, please contact us as soon as possible at support@zunaviko.com.

To help us resolve the issue, please provide your order number and clear photos showing the product, packaging, and shipping label when possible.

Once reviewed, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

Non-Returnable Items

The following items may not be eligible for return:

• Products that have been significantly used or emptied

• Products damaged due to misuse or improper storage

• Items returned without prior authorization

• Items returned outside the applicable return period

• Products purchased from third-party sellers or unauthorized retailers

• Promotional or complimentary items, where applicable

Certain exceptions may apply where required by law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

Return shipping costs may be the responsibility of the customer unless otherwise stated by our support team or required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@zunaviko.com.

We cannot guarantee cancellation once an order has entered processing or has already shipped.

If your order has already shipped, you may need to follow the return process after receiving it.

Exchanges

If you received the wrong item or a defective product, contact us at support@zunaviko.com.

Where appropriate, we may arrange a replacement or exchange instead of a refund.

Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around your delivery location

• Ask household members or neighbors

• Check with building management or reception

• Contact the shipping carrier

If the package still cannot be found, contact us at support@zunaviko.com and we will review the situation.

Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or repeated failed delivery attempts, additional shipping fees may apply.

Any eligible refund may be reduced by shipping or handling costs where permitted by law.

Refund Processing Time

After a refund is approved and processed, it may take several business days for the funds to appear in your account.

Processing times depend on your payment provider or financial institution.

Contact Us

If you have questions about a return, refund, replacement, or exchange, contact us at:

Email: support@zunaviko.com

We aim to respond within 1–2 business days.

This policy may be updated from time to time. The version published on our website at the time of your request will apply, subject to applicable consumer protection laws.