Privacy Policy

This Privacy Policy explains how Zunaviko (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Order details

• Customer service messages

• Return or refund information

• Account information, where applicable

We may also collect certain information automatically when you use our website, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website

• Date and time of visits

• Shopping and browsing activity

• Cookie and similar technology information

2. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

We generally do not directly store complete credit card or debit card numbers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Process returns, refunds, and exchanges

• Respond to customer service inquiries

• Detect and prevent fraud or unauthorized activity

• Improve our website, products, and services

• Analyze website performance and customer behavior

• Personalize your shopping experience

• Maintain business and transaction records

• Comply with legal and regulatory obligations

Where permitted by law, we may also use your information for marketing and promotional purposes.

4. Marketing Communications

If you sign up to receive promotional emails or other marketing communications, we may send you information about products, promotions, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional messages related to your orders, payments, shipping, returns, or customer service requests.

5. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to help operate and improve our website.

These technologies may be used to:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Measure website traffic and performance

• Detect technical issues

• Support advertising and marketing activities

• Improve the relevance of content and promotions

You may be able to control cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect website functionality.

6. Analytics and Advertising

We may use third-party analytics and advertising services to better understand website activity and improve our marketing.

These providers may collect information about your device, browsing activity, interactions with our website, and other online activity through cookies or similar technologies.

Depending on your location, you may have the right to opt out of certain targeted advertising, profiling, or data-sharing activities.

7. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business.

These parties may include:

• E-commerce platform providers

• Payment processors

• Shipping and logistics providers

• Warehousing and fulfillment partners

• Customer support providers

• Marketing and advertising providers

• Analytics providers

• Fraud prevention and security services

• IT and hosting providers

• Professional advisers

• Government authorities where legally required

We do not sell personal information in the ordinary meaning of selling customer information for direct monetary payment.

However, certain advertising or analytics activities may be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

8. Shipping and Fulfillment

To fulfill your order, we may provide necessary personal information to shipping carriers, logistics providers, warehouses, or fulfillment partners.

This information may include your:

• Name

• Shipping address

• Phone number

• Email address

• Order details

These providers use the information to process, ship, track, and deliver your order.

9. Fraud Prevention and Security

We may use your information to detect, investigate, and prevent:

• Fraudulent transactions

• Payment abuse

• Unauthorized account access

• Promotional abuse

• Security threats

• Other unlawful activity

We may share relevant information with payment processors, fraud prevention providers, financial institutions, or authorities where appropriate and permitted by law.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Order and transaction requirements

• Customer service needs

• Legal obligations

• Tax and accounting requirements

• Fraud prevention

• Dispute resolution

• Contract enforcement

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping any account credentials confidential where account functionality is available.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of your personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain targeted advertising or data-sharing activities

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at:

support@zunaviko.com

We may need to verify your identity before completing certain requests.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies to you, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain targeted advertising, sale, or sharing of personal information.

We will process valid requests in accordance with applicable law.

14. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in a jurisdiction governed by laws such as the GDPR or UK GDPR, we may process personal information based on one or more legal bases, including:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Your consent, where required

You may also have rights to access, correct, erase, restrict, object to processing, or request data portability.

Where processing is based on consent, you may withdraw your consent at any time.

15. International Data Transfers

Because we may work with service providers in different countries, your personal information may be processed or stored outside your country of residence.

Where required by law, we use appropriate safeguards for international transfers of personal information.

16. Children's Privacy

Our website and products are not intended for children to purchase independently.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the situation.

17. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party service you use.

18. Social Media and External Platforms

If you interact with Zunaviko through social media or other external platforms, those services may collect information about your activity according to their own privacy policies.

Information you choose to make public on third-party platforms may be visible to others.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.

The updated version will be posted on this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Email: support@zunaviko.com

We aim to respond to customer inquiries within 1–2 business days.